Terms of service

Welcome to Theoni Olive Oil

Welcome to Theoni Olive Oil. This website is operated by SAKA LTD (trading as "Theoni Olive Oil"). Throughout these terms, "we," "us," and "our" refer to SAKA LTD.

By accessing or using our website, services, and online store (powered by Shopify), you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

1. Account & Access

Eligibility: You must be of legal age in your country of residence to use our services. If you are a minor, you may only use our services with the consent and supervision of a parent or guardian.
Account Security: You are responsible for maintaining the accuracy of your account information (name, email, shipping/billing address) and for the security of your account credentials. All activity under your account is your responsibility.
Non-Transferable: You may not sell, transfer, or license your account to any third party.

2. Our Products

Accuracy: We strive for accuracy in descriptions, pricing, and availability. However, images are for illustrative purposes. Appearance, packaging, or color may vary slightly due to screen settings or supplier updates.
Responsibility: As a customer, you are responsible for checking labels, allergen information, and storage instructions before use.
Availability: We reserve the right to discontinue products or limit order quantities at our discretion.

3. Orders & Purchases

Contract: Placing an order is an offer to purchase. A contract is formed only upon our confirmation and payment processing.
Cancellations: We reserve the right to cancel or amend orders due to stock issues, pricing errors, fraud, or incorrect data. We will make reasonable efforts to notify you if this occurs.
Personal Use: Purchases are intended for personal or household use. Commercial resale is prohibited without prior written agreement.
Returns: Please refer to our Refund Policy for details on exchanges and returns.

4. Pricing & Billing

Currency: Prices are in GBP (£).
Changes: Prices and promotions are subject to change without notice. The applicable price is that confirmed at the time of purchase.
Payment: By providing payment details, you confirm that you are authorized to use the chosen payment method and that all information is accurate.

5. Shipping & Delivery

Please review our Shipping Policy for full details. Delivery timelines are estimates and subject to factors beyond our control (courier delays, weather, etc.). Risk of loss passes to you upon delivery to the provided address.

6. Intellectual Property

All content on this site (trademarks, text, images, logos, design) is the property of SAKA LTD or our licensors. You are granted a limited license for personal, non-commercial use. You may not reproduce or distribute any content without our prior written consent.

7. Third-Party Tools & Links

We may provide access to third-party tools (e.g., website apps) or links to external sites. We do not control or endorse these services, and you use them at your own risk.

8. Feedback & Submissions

Any feedback or suggestions you provide become our property and may be used for business purposes without compensation. Please ensure your submissions are lawful and do not infringe on third-party rights.

9. Prohibited Uses

You agree not to use our services for unlawful purposes, to harass others, to transmit viruses/malware, or to scrape content from our site. Breach of these rules may result in the immediate termination of your access.

10. Disclaimers & Limitation of Liability

"As Is": Our services are provided "as is." We do not guarantee that the site will be error-free or uninterrupted.
Liability: To the extent permitted by law, SAKA LTD is not liable for indirect or consequential damages. Our liability is limited by applicable consumer protection laws.