Shipping policy
Shipping Policy – Theoni Olive Oil by SAKA LTD
Theoni Olive Oil is operated by SAKA LTD.
This Shipping Policy explains how we process and deliver orders placed through our website.
Shipping Destination
We currently deliver to addresses within the United Kingdom.
If you would like to place an order for delivery outside the United Kingdom, please contact us before placing your order.
Order Processing Time
Orders are usually processed within 1 business day.
Orders are processed Monday to Friday, excluding weekends and public holidays.
Delivery Time
Estimated delivery time within the United Kingdom:
Standard Delivery: 1–3 business days after dispatch
Delivery times are estimates only and may vary depending on courier availability, customer location, public holidays, weather conditions, incorrect delivery information or circumstances outside our control.
Shipping Costs
Shipping costs are shown at checkout before you complete your order.
Orders under £10.00: £3.49 shipping fee
Orders of £10.00 or more: Free shipping
Delivery time: 1–3 business days
We may offer free shipping promotions from time to time. Any free shipping offer will be clearly displayed on the website and/or at checkout.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.
Failed Delivery or Returned Parcels
If a parcel is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery or failure to collect from the courier, we will contact you to arrange the next steps.
Additional delivery charges may apply if the order needs to be resent.
Damaged, Missing or Incorrect Orders
Please inspect your order when it arrives.
If your order is damaged, missing items or incorrect, please contact us as soon as possible at:
Email: theonibrand@sakaltd.co.uk
Please include your order number, a description of the issue and clear photos where relevant.
We will review the issue and provide a suitable solution where appropriate, such as a replacement, exchange or refund.
Risk and Delivery
Risk in the products passes to you when the products are delivered to the delivery address provided at checkout.
Nothing in this Shipping Policy affects your statutory rights.
Contact Information
For questions about shipping or delivery, please contact us at:
Email: theonibrand@sakaltd.co.uk
SAKA LTD trading as Theoni Olive Oil
Saka House, The Old Bus Station
Green Lane
Liverpool
Merseyside
L13 7JN
United Kingdom
Theoni Olive Oil is operated by SAKA LTD.
SAKA LTD - THEONI OLIVE OIL