Privacy policy

Theoni Olive Oil (Operated by SAKA LTD)

This Privacy Policy explains how SAKA LTD, trading as Theoni Olive Oil, collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services. For the purposes of data protection laws, SAKA LTD is the data controller of your personal information.

1. Information We Collect

We collect information you provide directly and data collected automatically:

Information Provided by You: Name, email address, phone number, billing and delivery addresses, payment information, order details, account information, and customer service messages.
Automatically Collected Data: Technical information such as IP address, browser type, device information, pages visited, and data collected via cookies or similar technologies.

2. How We Use Your Information

We process your personal information for the following purposes:

Order fulfillment, payment processing, and fraud prevention.
Shipping, delivery, and customer support.
Managing returns, refunds, and exchanges.
Website improvement and service optimization.
Sending marketing communications (where consent is provided).
Compliance with legal, tax, and accounting obligations.

3. Sharing Your Information

We share information with trusted third parties only when necessary to operate our business, including:

Shopify: Our e-commerce platform provider (please see Shopify’s privacy practices for more information).
Service Providers: Payment processors, delivery/courier services, IT/website maintenance, and marketing/analytics providers.
Professional & Legal: Accountants, legal advisers, and authorities/regulators as required by law.
Note: We do not sell your personal information.

4. Cookies & Marketing

Cookies: Our website uses cookies to ensure site functionality, improve your browsing experience, and analyze traffic. You can manage these settings through your browser.
Marketing: You will only receive marketing emails where permitted by law or with your explicit consent. You may unsubscribe at any time via the link in our emails or by contacting us directly.

5. Data Retention & Security

Retention: We retain your information only as long as necessary for fulfilling orders, legal compliance, maintaining business records, and resolving disputes.
Security: We implement reasonable measures to protect your data from unauthorized access or disclosure. Please note that no internet transmission is entirely secure, and absolute security cannot be guaranteed.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, object to, or restrict the processing of your personal information. You may also withdraw consent where applicable. Please contact us to exercise these rights.

7. Third-Party Links & Policy Updates

Links: We are not responsible for the privacy practices of third-party websites linked on our platform.
Updates: We may update this policy periodically; changes will be posted on this page with a revised date.