Privacy policy
Privacy Policy – Theoni Olive Oil by SAKA LTD
This Privacy Policy explains how SAKA LTD, trading as Theoni Olive Oil, collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or use our services.
Theoni Olive Oil is operated by SAKA LTD.
For the purpose of applicable data protection laws, SAKA LTD is the data controller of your personal information.
Information We Collect
We may collect personal information that you provide to us, including:
- Name
- Email address
- Phone number
- Billing address
- Delivery address
- Payment information
- Order details
- Account information
- Customer service messages
- Any other information you choose to provide
We may also collect certain technical information automatically when you use our website, such as your IP address, browser type, device information, pages visited and cookies or similar tracking data.
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Take payments and prevent fraud
- Arrange shipping and delivery
- Contact you about your order
- Provide customer support
- Manage returns, refunds and exchanges
- Improve our website and services
- Send marketing communications where you have agreed to receive them
- Comply with legal, tax and accounting obligations
Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
- Shopify, which powers our online store
- Payment providers
- Delivery and courier services
- IT and website service providers
- Marketing and analytics providers, where applicable
- Professional advisers, such as accountants or legal advisers
- Authorities or regulators where required by law
We do not sell your personal information.
Shopify
Our store is hosted by Shopify. Shopify provides the online e-commerce platform that allows us to sell our products to you.
Your personal information may be processed by Shopify in accordance with Shopify’s own privacy practices.
Cookies
Our website may use cookies and similar technologies to operate the website, improve your browsing experience, analyse website traffic and support marketing or advertising activities.
You can control cookies through your browser settings. Some cookies may be necessary for the website and checkout to function properly.
Marketing
We may send you marketing emails only where permitted by law or where you have given consent.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
How Long We Keep Your Information
We keep your personal information only for as long as necessary for the purposes set out in this Privacy Policy, including fulfilling orders, providing customer service, complying with legal obligations, resolving disputes and maintaining business records.
Your Rights
Depending on your location and applicable law, you may have rights over your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your information
To exercise your rights, please contact us using the details below.
Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or policies of those third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.
Contact Information
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, please contact us at:
SAKA LTD trading as Theoni Olive Oil
Saka House, The Old Bus Station
Green Lane
Liverpool
Merseyside
L13 7JN
United Kingdom
Email: theonibrand@sakaltd.co.uk
Theoni Olive Oil is operated by SAKA LTD.
SAKA LTD - THEONI OLIVE OIL